Shipping Policy
Charles & Dorothy is an online retailer operating exclusively online. We work with international fulfillment partners and do not currently operate a physical retail store.
Processing & Delivery Time
Once your order has been placed, we begin processing it. This usually takes 1 to 3 working days.
Orders placed during weekends or public holidays will be processed on the next working day.
After processing, your order will be shipped through our international delivery partners. The average transit time is approximately 4 to 8 working days.
This means the total estimated delivery time is usually 8 to 12 working days.
Please note: During busy periods, holidays, customs inspections, or other circumstances outside our control, delivery times may occasionally be delayed.
Cancelling Your Order
You may cancel your order free of charge as long as it has not yet been processed or dispatched.
Because orders are processed quickly, we recommend contacting us as soon as possible at info@charlesanddorothy.com and including your order number and cancellation request.
If your order has already been processed or dispatched, cancellation is no longer possible. In that case, you may still return eligible items within 30 days of receiving your order in accordance with our Returns & Refunds Policy.
Shipping Method & Tracking
Our products are shipped from international fulfillment locations through trusted logistics partners.
Once your order has been dispatched, you will receive a track & trace code by email so you can follow your shipment.
Shipping Costs
Shipping costs are calculated based on the number of products in your order and may vary depending on your shipping destination.
The exact shipping cost will always be displayed at checkout before you complete your purchase.
There are no additional hidden shipping fees beyond the amount shown during checkout.
Product Origin
Charles & Dorothy works with a global network of suppliers and fulfillment partners to provide a carefully selected range of jewelry.
Products may be sourced and shipped internationally. Each item is checked before dispatch and handled through established manufacturing and fulfillment partners.
Questions About Your Order?
If you have any questions about your order, shipping, or delivery, please contact us at:
You can also reach us through the contact page on our website.
Our customer service team is available 7 days a week and usually responds within 24 hours.